Delivery and Returns

Delivery

We pride ourselves on working with suppliers who offer quick dispatch and short lead times. Often envied by our competitors, we aim to offer quick delivery across the UK, and around the world.

Please read the following delivery points prior to placing your order. We encourage you to contact us before placing your order if it is very urgent.

  • The couriers we currently use operate on a next day service however deliveries can sometimes take longer.
  • Smaller items are typically dispatched using Royal Mail, DPD or DHL. Tracking information is provided.
  • Larger items will be dispatched a pallet network, typically Palletways, and will arrive on a wooden pallet by a third-party carrier. Please be aware that these items are sent this way due to their size, so the delivery vehicle may be a 7.5 tonne or above.
  • A 2 hour delivery window is now provided for items sent on Pallets. This will be sent to the contact information provided to us when placing an order and is usually provided on the morning of the day of delivery.
  • Due to limitations set by the couriers, deliveries are always to a ground floor location only. The courier will also not be able to bring the items indoors, or remove items from pallets etc.
  • Please always check the goods being delivered to you before signing for them. When signing, you are accepting that the items are in good condition and not damaged.
  • If the courier is unable to deliver to you, and your item is returned to us, there will be a re-shipping charge.

Please check goods prior to accepting delivery and notify us of any damages / discrepancies within 3 days of delivery and prior to them being moved to a new address.

Collect From Store

Place an order with us and we also offer a collect from store option. Please check with us that your order is ready before coming to collect.

Returns and Restocking Policy

We aim to provide the most information we can on the products we retail on this web-shop. Wherever possible we state the sizes, weights, volumes and configurations of the products. We strongly encourage you to double check sizes etc before ordering. Even though, from time to time products need to be returned to us. Please see our terms and conditions below.

Returns of goods ordered in error

(i) The Seller (Fortis and Field) will accept Goods ordered in error providing the Buyer advises the Seller within 5 days of delivery. Returned goods must be unused and in their original packing.
(ii) The Buyer agrees to return the Goods ordered in error to the Seller (Fortis and Field). The return is at the Buyers risk and cost. Fortis and Field recommends that the Buyer allows collection of the Goods by the Seller to reduce risk of damage (carriage charges apply).
(iii) All damages recorded in returns transit are chargeable, whether returns are made by Buyers courier, or Fortis and Field.
(iv) A credit note will be issued following receipt and inspection of the goods by Fortis and Field (the Seller). Goods will be subject to a £25 minimum restocking charge and 25% thereafter (whichever is greater). Damages are charged on a cost basis. Items returned without keys will be charged at 100%. This will be reduced to a 10% charge if the customer re-orders another item.
(v) No goods may be returned by the buyer without Fortis and Field written consent.
(vi) Made to Order products are non-returnable.
(vii) Moving a product from the delivery address without notification voids all warranty.

General Returns Information

.(i) All goods must be returned in their original packaging.
(ii) All keys and shelving must be included. No keys will result in a total loss
(iii) Goods that have been used will not be accepted by the Seller on Health and Safety grounds.
(iv) If a product requires dismantling and re-painting, the item will be classed as a total loss.

Please note that we will only arrange collection of goods if they are in their original packaging. For items shipped on a pallet, these must be on that pallet banded and ready for collection. We will typically use the same courier to collect as we used to ship the goods to you originally. If the items are not in their original packaging then it is the customers responsibility to return the goods. Any damages regardless of courier are charged in addition to the returns and restocking rate. If a product requires dismantling and re-painting, the item will be classed as a total loss. If the customer returns the goods using their own courier, the goods must be returned to us within 5 working days of notice.